Stevenage Leisure Limited (SLL) is a registered charity (no. 1144638), one of the UK’s leading ‘leisure trusts’, and a community-based and focused Non-Profit Distributing Organisation (NPDO). They manage various centres across Hertfordshire, Bedfordshire and Rutland. Their head office is located at Stevenage Arts & Leisure Centre, Lytton Way, Stevenage, Hertfordshire, SG1 1LZ. The company is registered in England under company number 3446357.
This policy was made in light of the requirements set out by the General Data Protection Regulations (GDPR) 2018 in order to explain our data processing practices. It explains the basis on which we will process any personal data we collect from you, or that you provide to us.
– Who do we collect data from?
– What information do we collect about you?
– How will we use the information about you?
– Who has access to the information we hold about you?
– Access to your information and correction
– Other websites
– Security precautions
– How to contact us
Who do we collect data from?
What information do we collect about you?
When becoming a member or booking a ticket at one of our theatres, we collect and process first name, last name, postal address and bank details under the lawful processing of contract. We do not store your bank details on our web servers. This information is required to process your membership or book your tickets with us. We also collect and process email address and telephone number under the lawful processing of legitimate interest.
If you are using any of our child activities or services including our education programmes, parties or workshops, we will collect and process your child’s name and data of birth as well as the parent/carer’s name, date of birth, postal address and bank details under the lawful processing of contract. We also collect and process email address, and telephone number under the lawful processing of legitimate interest.
When expressing a strong interest in becoming a member at one of our Theatres or using our services and activities, we collect and process first name, last name, postal address, email address and telephone number. If your interest has been in a children’s activity, we will also process the child’s name and date of birth. This is processed under the lawful processing of legitimate interest.
If you are currently employed by SLL, please refer to the Data Protection Policy for more information.
How will we use the information about you?
The information collected when you become a member at one of our Theatres or book a ticket is required to ensure you get the most benefit from our services. The data will be used to set up, verify and manage your membership, allow us to notify of you product of interest should you opt in, and allow us to contact you in the event of a performance being cancelled.
The information collected on behalf of a child using our services is required to set up their activities. Parent/carer details are required to verify and manage this activity on their behalf.
We collect data on the performances you have attended, to keep you updated by email and/or phone on relevant matters such as cancellations, booking confirmations, and important updates regarding the Theatre and changes to your membership/event with us.
The data collected when you have expressed a strong interest in joining or attending one of our Theatres is used to keep you up-to-date. This can include letting you know suitable productions of interest, waiting list spaces, cancelled performances or anything which may happening at the Theatre.
We will also contact you via email, telephone or post about our other products and services we think may be of interest to you. You will have the option to opt-in to these when you initially provide data to us or when we collect data from you, and can opt out/update your preferences at any time.
We use information collected from the website to get an idea of best performing web pages.
If you have used our facilities, we will keep your data for a period of 18 months after your last activity or your membership/booking has passed/lapsed. After this, your data will be archived for seven years and then securely disposed of.
If you opt in, we will collect, use, store or otherwise process any personal information that relates to and identifies you, including but not limited to your name, postal address, e-mail address and any other information collected on registration with the Website, at our Box Office or through surveys, to the extent reasonably necessary to provide the services that are available to you through our Website.
We may send you information by;
The information we send to you would contain information about our Website or other services or products, brochures, leaflets and catalogues displaying our products and services, and tell you of promotional offers or conduct market research.
You can update your preferences or request for your data to be removed at any time by contacting SLL’s Data Protection Officer at the following address:
Stevenage Arts & Leisure Centre
Who has access to the information we hold about you?
We will not sell or rent your information to third parties. We will also not share your information with third parties for marketing purposes.
We will not share your data with any third parties, unless for the use of mail distribution of promotion information.
SLL operates as a data controller or joint data controller with various local authorities/professional bodies. Depending on the centre you use, one of the following bodies can also view your data:
We would like to send you relevant information about our products and services which we believe would be of interest to you. We will not send any marketing material on behalf of third parties.
You have the right to opt out of receiving these messages at any time by following the instructions on your marketing communication, by emailing us directly at site, on firstname.lastname@example.org or by contacting the Data Protection Officer on the aforementioned details.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to SLL’s Data Protection Officer at the following address:
Stevenage Arts & Leisure Centre
Please be aware we do require an identification process before sending out any information and this information will be provided within one month.
We want to make sure that your personal information is accurate and up to date. You may also get in contact to ask us to correct or remove information you think is inaccurate, or to update your communication preferences. You may do this by contacting the Theatre you are a patron of/member with, writing to us on the above address or email email@example.com
You have the right to complain to the Information Commissioner’s Office (ICO) if you believe there is a problem with the way we are handling your information.
We use the information gathered from cookies to get an idea of what elements of the website are best performing and what could be improved.
For further information about cookies, please visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases, some of our website features may not function as a result.
The transmission of non-sensitive details (such as your email address) made via the internet is not guaranteed 100% secure, except where you see the green padlock in the address bar. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our site (unless you see the aforementioned padlock icon); any transmission will be at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
How to contact us
Stevenage Arts & Leisure Centre
Or email firstname.lastname@example.org