Terms & Conditions

Website Usage Terms

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.grovetheatre.co.uk (our “Site”), whether as a guest or a registered user. By accessing this website you enter into a contract with Stevenage Leisure Limited whereby your use of the website is subject to these terms and conditions.

For other Terms & Conditions, click on the items below:

1) Your Concerns

If you have any concerns about material which appears on our Site, please contact our customer services team grove.theatre@SLL.co.uk

2) About us

www.grovetheatre.co.uk is a Site operated by Stevenage Leisure Limited (“We”). We are registered in England and Wales under company number 1144638 and have our registered office at have our registered office at Stevenage Leisure LTD, Lytton Way, Stevenage, Hertfordshire, SG1 1LZ. We are a limited company.

3) Ticket Sales

By purchasing a ticket by telephone, over the counter, via the website, or via an agency, you are agreeing to these terms and conditions of sale.

Tickets are sold by Stevenage Leisure Limited, registered in England and Wales under company number 1144638 and have our registered office at have our registered office at Stevenage Leisure LTD, Lytton Way, Stevenage, Hertfordshire, SG1 1LZ. We are a limited company, on behalf of producers, promoters and event organisers.

We reserve the right to make alterations to the advertised programme or casting where unavoidable.

Ticket Sales:

  • Tickets are offered subject to availability. Please check your tickets carefully as mistakes cannot always be rectified after the event.
  • All discounts and concessions are offered subject to availability on a limited allocation basis.
  • Discounts cannot be combined with other offers, or applied retrospectively, and can be withdrawn at any time.
  • Tickets are sold for use by the buyer only (and his or her party) and are not for resale for commercial gain by the holder. We reserve the right to cancel tickets and refuse entry should we have reason to believe this condition has not been respected.
  • Online and Phone bookings over £5 tickets can be purchased by MasterCard, Visa, Solo, Maestro and Switch. A £1 transaction fee will be added per ticket to all bookings; by phone, via the website or in person over the counter (exceptions include: group bookings of 10 or more and Film bookings made in person), to cover administration charges.
  • For group bookings of 10 or more tickets, please book via the Box Office on 01582 60 20 80 (option 2).
  • Online and Phone bookings can be posted to you at a charge of £1, unless they are made within seven days of the performance or booked over the counter. Bookings made within seven days of the performance will be held for collection at the box office.

Discounts and concessions:

  • All discounts are available in price bands A and B only and vary according to individual performances. All discounts are subject to availability, retrospective discounts cannot be given and only one discount can be claimed per ticket. You may be asked for proof of your discount eligibility. Unless otherwise stated on individual show information, discounts apply as per the following:
  • For shows marked under 16’s, over 60’s, students in full time education and registered unemployed can claim up to £2 off in price bands A and B. People with a disability (and one companion if you are unable to attend the theatre without assistance) can claim £2 off in price bands A and B (not applicable on Friday or Saturday evenings unless a one night event with the symbol). For some shows, different concession rates are available – please see show pages for details.
  • For shows marked Groups of 10+ can claim up to £3 off per ticket in price bands A and B and you will receive one free ticket for your group organiser (not applicable on Friday or Saturday evenings unless a one night event with the symbol). For some shows different group discounts are available – please see show pages for details.
  • For shows marked School and College groups of 20+ can claim up to £4 off per ticket in price bands A and B Monday to Thursday evenings and midweek matinees, plus 1 free teacher ticket for every 10 tickets booked. For some shows, different school rates are available – please see show pages for details.
  • For shows marked Wheelchair users (and one companion if you are unable to attend the theatre without assistance) can claim up to £4 off each ticket on any performance. For some shows different wheelchair rates are available – please see show pages for details.
  • For shows marked Friends of the Grove Theatre are entitled to their discount according to the membership they have purchased. These discounts include up to £5 off opening night performances of weeklong shows and split week dramas in price bands A and B, up to £3 off subsequent nights of weeklong shows and split week dramas in price bands A and B, up to £3 off one night performances in price bands A and B and up to £5 off mid week matinees of week long productions in price bands A and B (not applicable on Friday or Saturday evenings unless a one night event with an symbol). Terms and conditions of Friends apply and are subject to availability. Friends discounts may vary according to individual productions – please see show pages for more information.
  • For shows marked with a Family Ticket logo, this discount is applicable to 2 adults and 2 children (under the age of 16).


Reserved tickets will be released for re-sale after 4 days or up to 45 minutes before the performance, whichever is sooner. Extended reservation periods are available for groups of 10+.

Data protection:

When you book for the first time your details will be stored on our Box Office system for 18 months from the last booking made and will not be passed to third parties without your consent. If you would at any time like to be removed from our mailing list please call the Box Office or email grove.boxoffice@sll.co.uk

Conditions of sale:

  • Tickets cannot be refunded or exchanged once purchased. Tickets for sell-out shows may be accepted by the Box Office for re-sale on behalf of the customer but re-sale cannot be guaranteed; an administration charge of £2.50 per ticket is applicable for this service.
  • Children under the age of 5 will not be admitted for any performance other than family shows. For family shows children under the age of 18 months will be admitted free of charge if they do not require their own seat; a ‘Babes in Arms’ ticket will be issued for this purpose; please advise the Box Office when booking. Please note this applies unless stated otherwise by the Production Company.
  • Pushchairs, prams or carry chairs are not permitted in the auditorium as they may block evacuation routes. Our staff will assist you in storing these items free of charge (but at your own risk) in our Cloakroom.
  • Photography and filming is not permitted in the auditorium at the request of the producers, unless stated otherwise by our staff.
  • Age restrictions apply for selected performances and films (see individual show pages for more information). Grove Theatre management reserves the right to refuse admission at any time.
  • Latecomers will be admitted at a suitable point in the performance.
  • The information within our brochures was correct at the time of going to print. Changes to programme, cast, seating and pricing are at the discretion of the management.

4) Accessing our Site

Access to our Site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period. If you are under 18 years of age you cannot enter into transactions using this Website.

From time to time, we may restrict access to some parts of our Site, of our entire Site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms, and that they comply with them.

You shall:

  • only use the Website for lawful purposes and in a manner which does not infringe the rights of, restrict or inhibit anyone else’s use of the Website;
  • use reasonable skill and care in using the Website;
  • notify any breach of these Terms to the us immediately;
  • identify yourself in the appropriate manner and accurately when using the Website;

You shall not:

  • copy, reproduce, republish, download, post, broadcast, transmit, distribute, store or otherwise use the Website or its content or any portion of the Service in any way except for your own personal, non-commercial use;
  • use the Website or its content in any other way without our prior written permission;
  • create, circulate, distribute or store or make any:
  • material which would not reasonably be expected to be included in association with the Services;
  • viruses, worms or other deliberately destructive code; or
  • material anonymously or by use of a pseudonym;
  • do anything which causes damage to or disrupts or interferes with the Website or the Service, or any server or network connected to it;
  • circumvent or attempt to circumvent our security systems or our virus checking procedures or do anything which may prevent them from functioning correctly;
  • contravene any applicable laws or regulations;
  • infringe the rights of third parties, including copyright or other intellectual property rights or data protection rights by, for example, collecting or storing personal data about other users of the Service or the Website.

You understand that the technical processing and transmission of the Website, may involve ( transmissions over various networks; and changes to conform and adapt to technical requirements of connecting networks or devices.

In the interests of all our users, we will co-operate with investigations by any law enforcement or relevant authorities of suspected criminal activity or violation of systems or network.

5) Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Our visual identity and logo are trademarks, the “Stevenage Leisure Limited” logo being a registered trade mark. You are not permitted to use or reproduce or allow anyone else to use or reproduce these trademarks for any reason, unless otherwise expressly stated within these terms and conditions.
Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trade mark, patent, design right or copyright of us, or any other third party.

You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status as the authors of material on our Site must always be acknowledged.

You must not use any part of the materials on our Site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

6) Information posted by us

Commentary and other materials posted on our Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents.

7) Information you supplied

In return for us allowing you to use the Website, you agree: (a) to provide true, accurate, current and complete information about yourself (including any Personal Information and Financial Information, as those terms are defined in our Privacy Policy) and; (b) maintain and promptly update the Personal Information and Financial Information and keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your use of the Service.

If you access this Website from outside the UK, we do not represent or warrant that this Website or your accessing it complies with the laws of your country of access. It is your responsibility to comply with the laws of your country of access.

8) Site changes

We aim to update our Site regularly, and may change the content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.

9) Our Liability

You agree that Stevenage Leisure Limited will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this website or from access to other material on the Internet via web links from this Site.

10) Information about you and your visits to our Site

We process information about you in accordance with our privacy policy. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

11) Uploading material to our Site

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site.

12) Viruses, hacking and other offences

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

13) Links to our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice.

14) Links from our Site

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

15) Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

16) Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our Site.

Specific Terms & Conditions

Terms & Conditions: Friends of the Grove Theatre Membership.

  • Click here to view the terms and conditions of Friends of the Grove Theatre membership schemes.

Terms & Conditions: Front Row Film Experience

  • Price includes a drink of the customer’s choice.
  • Premium seats are located in the first two rows of the Rear Stalls and the first three rows of the Circle.
  • Seats in the Circle are subject to availability.
  • Friends of the Grove Theatre discount does not apply to Front Row Film tickets.
  • Experience is subject to availability.

Terms & Conditions: Gift Vouchers

Gift vouchers can be purchased from Grove Theatre Box Office in any denomination; the maximum value that can be placed onto a voucher is £200. Gift vouchers cannot be exchanged for cash.

Gift vouchers can be redeemed in full or in part to purchase tickets for participating events, screenings and films; vouchers cannot be used for purchasing merchandise or items from the Kiosk/Bar.

Grove Theatre gift vouchers can only be redeemed at Grove Theatre and cannot currently be purchased online; they expire 24 months after the date of purchase. Expired vouchers cannot be redeemed or refunded. Gift vouchers purchased after 4 April 2016 can be redeemed online.

National Theatre Tokens cannot be purchased from Grove Theatre, but can be redeemed at this venue in person.

Gift vouchers will be posted within 5 working days after payments.

£10 off pair of tickets to Be Bop A Lula offer Terms and Conditions

  • Offer entitles customers to £10 off a pair of standard priced tickets to Be Bop A Lula, plus a £1 transaction fee per ticket.
  • Code to be used at the time of booking is BEBOP10.
  • Offer is valid from Monday 24th June 2019 to Saturday 13th July 2019.
  • Offer cannot be applied retrospectively, and cannot be used in conjunction with any other offer or discounts, including concession rates.
  • Offer cannot be exchanged for cash or any other item.
  • Offer is subject to availability and may be removed by management at any time.

Thank you for visiting our Site.